What's New

When a customer cancels their subscription to your app, Jumpstart Pro now automatically sends them a simple feedback request email an hour after the cancellation is confirmed. The email goes to the account's admin users and billing email and asks a single open-ended question — what made you cancel? Replies go straight to your support address, so the feedback lands directly in your inbox without any extra tooling.

A few details worth knowing: the email is smart enough to abort if the subscription gets reactivated before the one-hour delay fires, so customers who cancel and immediately reconsider won't receive it. The "from" name and reply-to address pull from your Jumpstart configuration, so no extra setup is needed beyond what you've already configured.